Diabetes Victoria Life! online platform scoping, scan and requirements HOME > FOLIO The challenge Diabetes Victoria has run the Life! Program since 2007 to help people at risk of type 2 diabetes change their lifestyles. The program, delivered through group work and telephone coaching, struggled to meet the growing demand for assistance. Diabetes Victoria wanted […]
Read More...
WSAA odour and corrosion knowledge management system HOME > FOLIO The challenge The Water Services Association of Australia (WSAA) is the peak industry body representing the urban water industry. We were engaged to determine the priority requirements for a Knowledge Management System (KMS) for water utility employees that would help them to identify sewerage system […]
Read More...
OPA website review & redesign HOME > FOLIO The challenge The Office of the Public Advocate (OPA) advocates for the rights of vulnerable people. It assists the professionals who support vulnerable people and directly supports vulnerable people and their families. The OPA website was trying to cater to several different audiences by providing the same […]
Read More...
ATO user experience HOME > FOLIO The challenge Tax compliance using ato.gov.au by Australian taxpayers and tax professionals needed improving. Previous research revealed that most taxpayers are confident they have the information they need to lodge their returns, yet they get it wrong. We sought to identify: – how people with a broad range of […]
Read More...
2023 Parisfirst Partners