DET Policy and Advisory Library UX testing

The challenge

The Department of Education and Training wanted to rewrite their difficult to read policy documents and create a centralised one-stop-shop policy library (PAL) for all policy, guidance and supporting materials.

Our challenge was to determine the best design prototype for implementation for the new Policy Advice Library.

Approach

This was a 3 phased research and user testing project, with each phase building on the findings of the previous one.

In the first phase we:

– created a research plan for exploratory research and A/B testing
– facilitated one-on-one testing of two alternatives to key pages exploring feature, language and content preferences to guide UI decisions
– benchmarked current site via user testing
– provided analysis and recommendations for the next design phase.

The second phase focused on user testing and included:

– devising exploratory in-depth tasks to test ease, satisfaction and content comprehension
– developing user stories/scenarios in collaboration with project team
– building Loop11 click tracking tests to evaluate effectiveness and usability of the two prototype design options
– conducting individual moderated user testing of the prototype design options including mobile view
– analysing and documenting test results and developing recommendations for usability and content improvements.

The third phase continued the user research by:

– facilitating workshops with school principals, business managers and administrative staff
– conducting user testing of  beta site for ease of use, user confidence and content clarity and usefulness
– analysing and documenting test results and providing usability recommendations for improvements.