Chris Sampson, Director
Bachelor of Education (Biological Sciences/Mathematics) - Griffith University
Graduate Certificate of Applied Science (Scientific and Technical Writing) - Deakin University

Fields of special competence:
> Strategic advice for online initiatives
> Business case analysis of costs, resourcing, risks, investment options, benefits
> Performance evaluation, benchmarking and service improvement planning
> Governance organisational structures, responsibilities, policies and processes
> Information architecture and functional design requirements
> Business and user requirements - gathering, analysis and specifications
> Collaborative research, consultation, facilitation and project management.

Relevant experience:
Chris is a senior strategic advisor and online consultant with over 13 years experience in key government and commercial sectors consulting collaboratively with clients to tackle the challenge of implementing and managing large-scale online environments. She has led major research projects directed at performance evaluation, benchmarking, risk and investment analysis, service improvements and website governance arrangements.
Chris also has an expert knowledge of the requirements for developing targeted web services and a skill set that focuses on user/business needs analysis, functional requirements specifications, online information analysis and information architecture design/development and re-engineering business processes.
As the former General Manager for KnowledgeWorks and eBusiness Director, Government for Sausage, a senior management background in two high profile innovative businesses supports her significant contribution to the online industry.

Recent projects:
Department of Innovation, Industry and Regional Development - website governance framework defining organisational structures, roles, responsibilities and policies and processes (April 2004 - July 2004)
Vichealth - User needs analysis, information architecture design and new website governance arrangements (April 2004 - August 2004)
Department of Premier and Cabinet - Victorian Government Website Review (July - Nov 2003) and Victorian Government Websites, Assessment, Consolidation Planning & Performance Improvement (Jan - April 2004)
Department of Primary Industries - development of a business case for management of their web environment (Nov 2003 - Jan 2004)

Jonathan Roper, Director
Bachelor of Arts (Honours) - Griffith University
Diploma of Education - La Trobe University
Diploma of Legal Studies - Monash University
Fields of special competence:
> Information architecture and online systems
> Business and user requirements - gathering and analysis
> Usability testing and participatory design
> Qualitative/quantitative market research techniques
> Development and implementation of training courses
> Collaborative research, consultation, facilitation and project management.

Relevant experience:
Jonathan is an expert in online communication. Jonathan works extensively across key sectors of government, banking and education on information management projects. He has led major research projects focusing on governance, web standards, usability, user/business needs analysis, information architecture/development, interface design, collaborative research and participatory design.
Jonathan is also a highly skilled facilitator and trainer. Jonathan has developed and delivered workshops and training sessions for the Department of Infrastructure, Tattersalls, RACV, AMP Henderson, National Australia Bank, and Department of Human Services on writing for the web, practical usability techniques, and business case analysis.
With a degree and career focus on communication, Jonathan's experience in usability is complemented by his background in research, video production, script development, performance and teaching.

Recent projects:
Vic Roads - Information Architecture, Sept 2004 (current, through SKM)
Australian Government Information Management Office - Guidelines for agencies on consolidation of websites (July 2004), Decommissioning websites checklist (July 2004), Website Lifecycle; Initiate and Plan Stage (August 2004), Checklist on Website Evaluation and Usage Analysis (Dec 2003)
Office of Chief Information Officer, Victoria - Victorian Government Website Management Framework, Oct - August 2004
MECU - Audience research and specification for redesign, July 2003
Queensland Government, Department of Employment and Training - Customer research and benchmarking for new employment portal, April 2003
Australian Tax Office - User-centred evaluation of content on ATOAssist, May 2002

Melissa Rogerson, Senior Analyst
Bachelor of Arts (Honours first class in German Linguistics) - Monash University
Masters in Technology/Information Technology - RMIT University (in progress)
Certificate IV in Assessment & Workplace Training
Fields of special competence:
> Organisational information management
> Training and facilitation
> Business and user requirements - gathering, analysis and design
> Information architecture design
> Development of online training and support documentation
> Information delivery for call centers and customer-facing staff

Relevant experience:
Melissa is a senior analyst in organisational information management. She has worked extensively in the key sectors of telecommunications and government in particular on organisational information engineering projects. This role focuses on research, analysis of information access priorities and design and development of comprehensive information flows and structures.
Melissa is extremely competent in specifying database and development requirements and has experience in UML and Entity Relation data modelling techniques.
Melissa has also managed major information management projects in collaboration with technical and strategic planning teams involving the preparation of business cases, vendor analysis & selection, acceptance testing of delivered solutions and system rollout plans including integration of training and train-the-trainer requirements.

Recent projects:
Department of Innovation, Industry and Regional Development - development of a governance framework outlining organisational structures, roles, responsibilities and website policies and processes (April 2004 - July 2004)
VicHealth - User needs analysis and information architecture design
Department of Infrastructure - Corporate Information Management
> Task-focused information portal
> Developed training materials and coordinated delivery of training sessions in mapping and use of metadata and other data.
Telstra OnAir Customer Management - developed the specifications and managed the EASEnet Project (using Documentum platform) to assist Telstra MobileNet help desk operators to resolve customer enquiries.

Other Team Members [Sub-contractors]

Regina Huntington
Key role and expertise
> Web design industry standard benchmarking, technical benchmarking
> Research into interaction design
> Comparative evaluations, accessibility evaluations
> Accessible website construction best practice
> Prototype development, user testing

Jackie Stanley
Key role and expertise
> Stakeholder engagement and management
> Target audience segmentation
> Research methods and quality control

Robyn Lowe
Key role and expertise
> Web editor
> Writer and content development